Your problem is caused by the Ask Toolbar which you have installed. There are compatibility issues between Ask and Firefox at the moment. Please do the following to ensure a clean installation.<br><br> #Use Internet Explorer to download Firefox 4.0.1 from this link: [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1] and choose "'''Save'''" when you see the prompt. Then save it to your desktop. ''Do not choose "Run"''.<br><br> #Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').<br><br> #Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br> #Finally run the installation file you downloaded to the desktop earlier.<br> Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br> Next, click the Firefox button and go to Add-ons, then Extensions. Find the Ask Toolbar in there and click "Remove". ---- If you would still prefer to use the previous secure version, use this download link instead of the one to v4.0.1: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] Otherwise the installation procedure and removal of the Ask Toolbar is the same.

Thank you so much. That was exactly what I needed to know.