Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Believe I'm receiving a BOGUS SECURITY ALERT

  • 3 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van Paul

halej2
halej2
more options

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Entire screen taken over by what I think is a Bogus security alert. Claims to be ''Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware'' This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Alle antwoorden (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Yes - that does sound like a bogus security alert. I strongly recommend that you do not call that telephone number or click on any links in that message.

halej2
halej2 Vraageigenaar
more options

That opinion does not solve the problem! The only way I can get rid of the bogus images filling my screen is to throw the Firefox app into the trash. If I download and reload the Firefox, the bogus images come back immediately and I don’t even have a top menu or a dock to do anything about it.

I am now forced into using Safari (which, of course is what Apple WANTS me to do so they’re no help) and I have no bookmarks on there.

What do you advise - so I can get along with my work and get rid of these bogus graphics? Or shall I just dump Firefox and switch to Safari?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

As a first step, clearing your browsing history will help. You may find this useful:

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox