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I have 2 e-mail accounts with Thunderbird. Up until 2 days ago both worked fine. Mine still works. My husbands is not working. I have done everything I can th

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mtc214
mtc214
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At first his e-mail kept asking for a password. I tried all the suggestions, still no luck. I then deleted the entire account and reconfig new e-mail set up. Now it seems to be going to get the e-mails, but never actually impports anything. Also, not able to send any

At first his e-mail kept asking for a password. I tried all the suggestions, still no luck. I then deleted the entire account and reconfig new e-mail set up. Now it seems to be going to get the e-mails, but never actually impports anything. Also, not able to send any

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Matt
Matt
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.