Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox hang at shutdown, then after a while it sends a crash report

  • 2 antwoorden
  • 3 hebben dit probleem
  • 16 weergaven
  • Laatste antwoord van nhat_ch

more options

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

Alle antwoorden (2)

more options

Hi nhat_ch,

I understand that experiencing shutdown hangs is causing Firefox to no longer work due to the Task Manager not shutting it down. 
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.  
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Hi,

Here are the IDs of the last 6 crashes:

bp-4bd01e66-5948-4b69-9df2-0aa1d2150324 bp-0fe183fb-bece-4f88-8dac-3b3c52150324 bp-d1bd4ddb-920c-4360-9f8b-839f62150318 bp-982a1b75-c99f-41b2-8607-167482150314 bp-b262caf2-f411-4570-882d-684542150313 bp-02f998c7-f943-4c1e-ba1c-444982150313