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Cannot load Capthca

Alessandro Simonato
Alessandro Simonato
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Hi there. I have a problem: I cannot acces to site with username and password where a captcha is required because captcha is not showing and cannot be clicked. In the console a message tells that Firefox cannot load a remote resource in https://www.gstatic.com/recaptcha/releases/T9w1ROdplctW2nVKvNJYXH8o/recaptcha__en.js It seems I have a problem with javascript but I have downloaded and installed the latest release. Anyone can help me? Thank you.

Alessandro

Hi there. I have a problem: I cannot acces to site with username and password where a captcha is required because captcha is not showing and cannot be clicked. In the console a message tells that Firefox cannot load a remote resource in https://www.gstatic.com/recaptcha/releases/T9w1ROdplctW2nVKvNJYXH8o/recaptcha__en.js It seems I have a problem with javascript but I have downloaded and installed the latest release. Anyone can help me? Thank you. Alessandro

Chosen solution

Thank you Cor-el for your very exhaustive explanation. I've tried all your suggestion then I tried to change dns in my connection properties: they where blocking all gstatic domain contents (reCaptcha were one of them). Now everything works fine.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Alessandro Simonato
Alessandro Simonato Question owner
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Chosen Solution

Thank you Cor-el for your very exhaustive explanation. I've tried all your suggestion then I tried to change dns in my connection properties: they where blocking all gstatic domain contents (reCaptcha were one of them). Now everything works fine.