Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Got a pop up 3, 4 days ago saying Firefox needed add something, clicked it since then loads slower or not at all and

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Michael66
Michael66
more options

3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the page with no problems. Got off the a page about an hour or so later. Came back later and tried to play a couple of games and they wouldn't load or took forever to load also a yellow lock showed up which was always green before. Went to the Monzilla site and tried to figure out what to do. Reinstalled Firefox as suggested and seemed to work after that. Came back later and tried to get on again and had the same problem. Again reinstalled Firefox, but this time it didn't repair it. Since that time, it hasn't worked to completely open at all. I have tried several times to reinstall since and still won't work or install partly. Have also run Norton complete system scan several times including Norton's eraser still didn't do anything. Been using Firefox for years and never have any problems before, I'm at a total loss. 

As you can most likely see, I'm not a computer wiz, but, do use it several times a day.
3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the page with no problems. Got off the a page about an hour or so later. Came back later and tried to play a couple of games and they wouldn't load or took forever to load also a yellow lock showed up which was always green before. Went to the Monzilla site and tried to figure out what to do. Reinstalled Firefox as suggested and seemed to work after that. Came back later and tried to get on again and had the same problem. Again reinstalled Firefox, but this time it didn't repair it. Since that time, it hasn't worked to completely open at all. I have tried several times to reinstall since and still won't work or install partly. Have also run Norton complete system scan several times including Norton's eraser still didn't do anything. Been using Firefox for years and never have any problems before, I'm at a total loss. As you can most likely see, I'm not a computer wiz, but, do use it several times a day.

All Replies (2)

FredMcD
FredMcD
more options

For the last five months, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}