Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Unable to connect.

  • 2 balasan
  • 29 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh FredMcD

bgiddens
bgiddens
more options

No matter what I change in the connection settings the following pops up on my screen. HELP!!!

Unable to connect

Firefox can’t establish a connection to the server at support.mozilla.org. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
No matter what I change in the connection settings the following pops up on my screen. HELP!!! Unable to connect Firefox can’t establish a connection to the server at support.mozilla.org. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Penyelesaian terpilih

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Baca jawapan ini dalam konteks 👍 3

All Replies (2)

Shadow110
Shadow110
more options

Could you provide information please about the system this is happening on ie Win 10, 8,7, XP, Mac OS . What version Firefox this is happening with. What Extensions/Ad-ons do you have ? Are you running latest version of Flash. Is your Video Drivers updated and current.

Is this happening to all websites or just this one ?

Try this : https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

or https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating

and https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

You can try this if above do not work : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
more options

Penyelesaian Terpilih

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}