Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get an error message sending most emails. I click out, and after multiple attempts can send.

  • 6 balasan
  • 3 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh scottallen73

more options

I get the attached error message about half the time I attempt to send an email. I click out of it and eventually after two to five attempts the email will send.

Please help,

Thank you

Scott

I get the attached error message about half the time I attempt to send an email. I click out of it and eventually after two to five attempts the email will send. Please help, Thank you Scott
Lampirkan skrinsyot

All Replies (6)

more options

What is your anti-virus software?

more options

I use Bullguard on WIndows 8.1

more options
more options

I disabled the antivirus part of Bullguard and the error disappeared. I sent about 7 or 8 test emails and no error message. I hope you have a fix because I am paid up on bullguard on five computers for two more years.

more options

Don't let your anti-virus software scan your Thunderbird profile folder. Don't let it scan incoming and outgoing messages. Don't let it scan attachments. Don't let it intercept your secure connection to the server. Remove any extensions it may have installed for Thunderbird.

more options

That is too extreme. This error is annoying, but it is not worth disabling Bullguard. I went into the advanced options, but I cannot find a way to removing scanning on the smtp. Instead I went into the firewall section and I changed it to incoming only and disabled smtp. I sent 6 emails without the error. I will monitor to see if this fixes it. Thank you for putting me onto my anti-virus. You were a big help.