Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I unable to open on line pdf files using Adobe Reader version XI?

  • 1 balasan
  • 5 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh finitarry

more options

When we go online to view pdf versions of statements at our bank's web site we are unable to view anything but a blank Adobe document. We are unable to download the file to our computer so there is no way for us to view the document. We have Mozilla version 29.0.1 and Adobe Reader XI. Is there anything we can do to correct the issue?

When we go online to view pdf versions of statements at our bank's web site we are unable to view anything but a blank Adobe document. We are unable to download the file to our computer so there is no way for us to view the document. We have Mozilla version 29.0.1 and Adobe Reader XI. Is there anything we can do to correct the issue?

All Replies (1)

more options

Have you tried using the reader as a helper application? Will any other PDF reader work?