Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email transfer

  • 1 reply
  • 0 have this problem
  • Last reply by david

more options

I have a new computer. When I transferred the old accounts over to the new computer, the 2 most active email accounts failed to transfer over the emails in the inbox and the sent box. Any suggestions? [email protected]

I have a new computer. When I transferred the old accounts over to the new computer, the 2 most active email accounts failed to transfer over the emails in the inbox and the sent box. Any suggestions? [email protected]

All Replies (1)

more options

Here is the link for moving a profile in Windows when installed in default location:

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is not running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.