Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

3.6.7 tab problem

  • 1 reply
  • 166 have this problem
  • 9 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

Issue

I have another kind of problem with Firefox

Description

My browser was automatically updated to version 3.6.7. After this update, I am unable to switch between tabs by clicking on them. I can close whichever tab I wish, but this is a major inconvenience to have to close a tab I wish to continue browsing.

This happened

Every time Firefox opened

updated to version 3.6.7

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.7
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Java Console         6.0.07         true          
        Java Console         6.0.18         true          
        Skype extension for Firefox         4.2.0.5198         true          
        InvisibleHand         2.4         true         [email protected]
        DownloadHelper         4.7.4         true          
        Glue         4.5.21         false          
        Java Console         6.0.20         true          
        HP Smart Web Printing         4.51         true         [email protected]
        FacePAD: Facebook Photo Album Downloader         0.7.4         true         [email protected]
        TinEye Reverse Image Search         1.0         true         [email protected]
        Minimap Addon         0.3.13         true         {398e77b8-2304-11dc-8314-0800200c9a66}
        FoxTab         1.3         true          
        Element Properties         6         true         [email protected]
        Yahoo! Toolbar         2.1.1.20091029021655         true         {635abd67-4fe9-1b23-4f01-e679fa7484c1}

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         http://www.google.com/ig
        browser.startup.homepage_override.mstone         rv:1.9.2.7
        dom.max_script_run_time         1800
        extensions.lastAppVersion         3.6.7
        network.cookie.prefsMigrated         true
        places.last_vacuum         1279464609
        print.print_printer         Lexmark 3500-4500 Series
        print.printer_Lexmark_3500-4500_Series.print_bgcolor         false
        print.printer_Lexmark_3500-4500_Series.print_bgimages         false
        print.printer_Lexmark_3500-4500_Series.print_command
        print.printer_Lexmark_3500-4500_Series.print_downloadfonts         false
        print.printer_Lexmark_3500-4500_Series.print_edge_bottom         0
        print.printer_Lexmark_3500-4500_Series.print_edge_left         0
        print.printer_Lexmark_3500-4500_Series.print_edge_right         0
        print.printer_Lexmark_3500-4500_Series.print_edge_top         0
        print.printer_Lexmark_3500-4500_Series.print_evenpages         true
        print.printer_Lexmark_3500-4500_Series.print_footercenter
        print.printer_Lexmark_3500-4500_Series.print_footerleft         &PT
        print.printer_Lexmark_3500-4500_Series.print_footerright         &D
        print.printer_Lexmark_3500-4500_Series.print_headercenter
        print.printer_Lexmark_3500-4500_Series.print_headerleft         &T
        print.printer_Lexmark_3500-4500_Series.print_headerright         &U
        print.printer_Lexmark_3500-4500_Series.print_in_color         true
        print.printer_Lexmark_3500-4500_Series.print_margin_bottom         0.5
        print.printer_Lexmark_3500-4500_Series.print_margin_left         0.5
        print.printer_Lexmark_3500-4500_Series.print_margin_right         0.5
        print.printer_Lexmark_3500-4500_Series.print_margin_top         0.5
        print.printer_Lexmark_3500-4500_Series.print_oddpages         true
        print.printer_Lexmark_3500-4500_Series.print_orientation         0
        print.printer_Lexmark_3500-4500_Series.print_pagedelay         500
        print.printer_Lexmark_3500-4500_Series.print_paper_data         1
        print.printer_Lexmark_3500-4500_Series.print_paper_height         11.00
        print.printer_Lexmark_3500-4500_Series.print_paper_size_type         0
        print.printer_Lexmark_3500-4500_Series.print_paper_size_unit         0
        print.printer_Lexmark_3500-4500_Series.print_paper_width         8.50
        print.printer_Lexmark_3500-4500_Series.print_reversed         false
        print.printer_Lexmark_3500-4500_Series.print_scaling         1.00
        print.printer_Lexmark_3500-4500_Series.print_shrink_to_fit         true
        print.printer_Lexmark_3500-4500_Series.print_to_file         false
        print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_bottom         0
        print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_left         0
        print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_right         0
        print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_top         0
        privacy.cpd.siteSettings         true
        privacy.sanitize.migrateFx3Prefs         true
        privacy.sanitize.timeSpan         0
        security.warn_viewing_mixed         false

Firefox version

3.6.7

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7

Plugins installed

  • -nphpclipbook
  • Office Plugin for Netscape Navigator
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Google Update
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7
  • 3.0.40624.0
  • NPWLPG
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue == I have another kind of problem with Firefox == Description == My browser was automatically updated to version 3.6.7. After this update, I am unable to switch between tabs by clicking on them. I can close whichever tab I wish, but this is a major inconvenience to have to close a tab I wish to continue browsing. == This happened == Every time Firefox opened == updated to version 3.6.7 == == Troubleshooting information == Application Basics Name Firefox Version 3.6.7 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Java Console 6.0.07 true Java Console 6.0.18 true Skype extension for Firefox 4.2.0.5198 true InvisibleHand 2.4 true [email protected] DownloadHelper 4.7.4 true Glue 4.5.21 false Java Console 6.0.20 true HP Smart Web Printing 4.51 true [email protected] FacePAD: Facebook Photo Album Downloader 0.7.4 true [email protected] TinEye Reverse Image Search 1.0 true [email protected] Minimap Addon 0.3.13 true {398e77b8-2304-11dc-8314-0800200c9a66} FoxTab 1.3 true Element Properties 6 true [email protected] Yahoo! Toolbar 2.1.1.20091029021655 true {635abd67-4fe9-1b23-4f01-e679fa7484c1} Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.google.com/ig browser.startup.homepage_override.mstone rv:1.9.2.7 dom.max_script_run_time 1800 extensions.lastAppVersion 3.6.7 network.cookie.prefsMigrated true places.last_vacuum 1279464609 print.print_printer Lexmark 3500-4500 Series print.printer_Lexmark_3500-4500_Series.print_bgcolor false print.printer_Lexmark_3500-4500_Series.print_bgimages false print.printer_Lexmark_3500-4500_Series.print_command print.printer_Lexmark_3500-4500_Series.print_downloadfonts false print.printer_Lexmark_3500-4500_Series.print_edge_bottom 0 print.printer_Lexmark_3500-4500_Series.print_edge_left 0 print.printer_Lexmark_3500-4500_Series.print_edge_right 0 print.printer_Lexmark_3500-4500_Series.print_edge_top 0 print.printer_Lexmark_3500-4500_Series.print_evenpages true print.printer_Lexmark_3500-4500_Series.print_footercenter print.printer_Lexmark_3500-4500_Series.print_footerleft &PT print.printer_Lexmark_3500-4500_Series.print_footerright &D print.printer_Lexmark_3500-4500_Series.print_headercenter print.printer_Lexmark_3500-4500_Series.print_headerleft &T print.printer_Lexmark_3500-4500_Series.print_headerright &U print.printer_Lexmark_3500-4500_Series.print_in_color true print.printer_Lexmark_3500-4500_Series.print_margin_bottom 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_left 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_right 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_top 0.5 print.printer_Lexmark_3500-4500_Series.print_oddpages true print.printer_Lexmark_3500-4500_Series.print_orientation 0 print.printer_Lexmark_3500-4500_Series.print_pagedelay 500 print.printer_Lexmark_3500-4500_Series.print_paper_data 1 print.printer_Lexmark_3500-4500_Series.print_paper_height 11.00 print.printer_Lexmark_3500-4500_Series.print_paper_size_type 0 print.printer_Lexmark_3500-4500_Series.print_paper_size_unit 0 print.printer_Lexmark_3500-4500_Series.print_paper_width 8.50 print.printer_Lexmark_3500-4500_Series.print_reversed false print.printer_Lexmark_3500-4500_Series.print_scaling 1.00 print.printer_Lexmark_3500-4500_Series.print_shrink_to_fit true print.printer_Lexmark_3500-4500_Series.print_to_file false print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_bottom 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_left 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_right 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_top 0 privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false == Firefox version == 3.6.7 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7 == Plugins installed == *-nphpclipbook *Office Plugin for Netscape Navigator *np-mswmp *Adobe PDF Plug-In For Firefox and Netscape *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *NPRuntime Script Plug-in Library for Java(TM) Deploy *Default Plug-in *Provides additional functionality on Facebook. See our web site for details. *The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application. *Google Update *Shockwave Flash 10.1 r53 *Adobe Shockwave for Director Netscape plug-in, version 11.5 *iTunes Detector Plug-in *Yahoo Application State Plugin version 1.0.0.7 *3.0.40624.0 *NPWLPG *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • If you have many extensions then you can first enable half of the extensions to test which half has the problem. Continue to divide the bad half that still has the issue until you find which one is causing it.
Read this answer in context 👍 9

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • If you have many extensions then you can first enable half of the extensions to test which half has the problem. Continue to divide the bad half that still has the issue until you find which one is causing it.