MP4 videos show a green screen
Hi,
Videos reproduced with Firefox 96 on Windows 10 show a green screen. Despite I tried it on other browsers and I can see video correctly.
Example: https://www.youtube.com/watch?v=t3u4hbTams0
On Linux it works correctly to.
Screen captures show video correctly.
Chosen solution
Hi,
Could you try in Troubleshooting Mode to see if you can reproduce the issue. This will make sure it isn't, for example, due to an addon installed in your Firefox.
Also, could you try without Hardware Acceleration. You can find the instruction to turn it off at https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
In the last article I linked, there's also instructions on how to know if your graphic drivers are up-to-date. It may be also a good idea to look at it.
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Chosen Solution
Hi,
Could you try in Troubleshooting Mode to see if you can reproduce the issue. This will make sure it isn't, for example, due to an addon installed in your Firefox.
Also, could you try without Hardware Acceleration. You can find the instruction to turn it off at https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
In the last article I linked, there's also instructions on how to know if your graphic drivers are up-to-date. It may be also a good idea to look at it.
Modified by Danny Colin
Indeed, when I activate troubleshotting mode, videos are displayed correctly.
I tried disabling all extensions but the problem continued, so I tried disabling software acceleration and the problem was fixed.
Thank you very much for your help.