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good email going to Junk

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Fabio

amansfield1
amansfield1
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Emails I get from [email protected] keep going to my junk, I always mark them "Not Junk", but they always keep going there next time I get one. Any ideas why this may be happening or how to fix? Thanks.

Emails I get from [email protected] keep going to my junk, I always mark them "Not Junk", but they always keep going there next time I get one. Any ideas why this may be happening or how to fix? Thanks.

All Replies (1)

Fabio
Fabio
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hi emansfield1, there are several Support articles basically asking and tackling the same/similar question, as an example have you seen these Support articles ? Thunderbird incorrectly places emails in junk folder, Junk filter, which talk about and explains marking and filtering junk in Thunderbird, and how it is connected to server type (IMAP/POP).

if these can't help you solve your issue, revert and please tell a bit more about your operational environment, all in order to try to nail down the issue a bit more.

All the best from Stockholm.