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Secure Connection Failed

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

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The page you are trying to view cannot be shown because the authenticity of the received data could not be verified

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified

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Help restore website

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You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more details
  • click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can find detail like the issuer of the certificate and intermediate certificates in the Details tab.