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Have been repeatedly for many days. Now emails disappearing.

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by DeborahN

DeborahN
DeborahN
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Thunderbird has been crashing many times a day for many days. It's usually when deleting/loading emails (very slow) and when restarting TB, I almost always have new emails. I believe this has been since the last upgrade. I tried reinstalling but that didn't fix it.

Now most of my emails have disappeared from my inbox for 2 out of 3 email profiles. I continue to send crash reports (probably up to around 50 at this point) and no response.

Thunderbird has been crashing many times a day for many days. It's usually when deleting/loading emails (very slow) and when restarting TB, I almost always have new emails. I believe this has been since the last upgrade. I tried reinstalling but that didn't fix it. Now most of my emails have disappeared from my inbox for 2 out of 3 email profiles. I continue to send crash reports (probably up to around 50 at this point) and no response.

All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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> no response.

You aren't contacted unless someone on the other end needs information from you.

Given that we know you are crashing, please post a few of your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports for instructions

DeborahN
DeborahN Question owner
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The problem was solved with the latest update (except for the hundreds of missing emails). As the problem started with the previous update, this resolution makes sense.