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changing my e mail address on Firefox

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kelmor1000
kelmor1000
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Hi, I would like to change my e mail address on Firefox. Because I moved, the e mail address that is listed on the account is no longer available to me. The problem is, when I try sign into my account to change the address, Firefox wants me to “Enter confirmation code” …which is being sent to the old e mail address which I no longer can access. With no “Confirmation code”, I cannot do anything. HELP! Thank you in advance, Bob

P.S. in case any replies are going to be sent to that old e mail address (that I cannot access), here is my new address that I would like to update… [email removed from public]

Thanks again.

Hi, I would like to change my e mail address on Firefox. Because I moved, the e mail address that is listed on the account is no longer available to me. The problem is, when I try sign into my account to change the address, Firefox wants me to “Enter confirmation code” …which is being sent to the old e mail address which I no longer can access. With no “Confirmation code”, I cannot do anything. HELP! Thank you in advance, Bob P.S. in case any replies are going to be sent to that old e mail address (that I cannot access), here is my new address that I would like to update… [email removed from public] Thanks again.

Novain'i James t@

All Replies (2)

Dropa
Dropa
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Nothing anyone on forum users can help as if your Primary email is needed for any changes or update email logins. That is a lost account and to move on and make a new one that will not lock your access out in the future.

cor-el
cor-el
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I'm afraid that you will have to create a new account if you lost access to the email that is currently associated.

For cases like this is there a secondary email possible, but you would have to set this as the primary email address while you still have access.

You can add a secondary email address and confirm this address. Once it has been confirmed, you can make the secondary email address your primary email address.

Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices. Best is always to backup your personal data locally.