Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Disable incorrect "you may need to install Media Feature Pack" pop-up

  • 2 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i rptb1

more options

Whenever I play videos from BBC iPlayer, Mozilla pops up a prompt saying "To improve video quality, you may need to install Microsoft's Media Feature Pack." I have to press a button to remove this message from the full-screen video display.

It is already installed.

How do I permanently disable this pop-up?

I suspect this may be a bug because I am running a "N" or "KN" version of Windows 10.

Whenever I play videos from BBC iPlayer, Mozilla pops up a prompt saying "To improve video quality, you may need to install Microsoft's Media Feature Pack." I have to press a button to remove this message from the full-screen video display. It is already installed. How do I permanently disable this pop-up? I suspect this may be a bug because I am running a "N" or "KN" version of Windows 10.

Vahaolana nofidina

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

Hamaky an'ity valiny ity @ sehatra 👍 4

All Replies (2)

more options

Vahaolana Nofidina

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

more options

philipp said

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

Thank you, that fixed it. I'll have to watch for these updates in future.