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security.enterprise_roots.enabled is grey out

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nsteinh
nsteinh
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Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed. No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry Please help!

All Replies (2)

zeroknight
zeroknight
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Visit about:policies in the address bar to see if there are any active enterprise policies.

Check your installation folder for an autoconfig file.

cor-el
cor-el
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The System Details show policiesStatus: 1 and under LockedPreferences: security.enterprise_roots.enabled: true , so you likely have a policies.json file in the distribution folder if you do not have GPO policies.