Mr. Monitor

I saw the page indicated by You and it seems likely that actually MPK.dll file is causing the crashes.

But how to reconcile the use of the FF - Firefox browser at the same time meet people who want to have a program to monitor their own computer?

If since version 4 through 29, the FF was compatible with MPK.dll file, why now, the version 30 no longer compatible?

I tried another browser ( IE 11 ) in the same way that I use FF with multiple windows and tabs open and It did not present these crashes.

Could I conclude that if I want to continue to monitor my own computer with the Official Program of Refog Company, which uses MPK.dll file, I will have to abandon the use of the FF from the version 30 onwards?

Sorry my opinion, but it would not be the case for people responsible for Mozilla Foundation check this incompatibility of MPK.dll files with the next releases of FF for other users as well as I, can benefit from the simultaneous use of the FF with a stateful program like Refog?

Regards,

jeff123

Refog should release an update of their program if the current version makes Firefox crash. Firefox release are available for testing a long time before the version gets released. There is a Beta build (Firefox 31) and Alpha builds (Firefox 32 and 33), so they have enough time to check for issues for their product in coming releases to make sure that there are no compatibility issues. You should always contact the maker/developer of software for support in cases like this if it stops working properly or even makes Firefox crash like in this case.

Good morning Mr. Moderator,

You are right. My version of Refog is not updated, but it does everything I need. But there's a more updated version. What a pity, but I'll have to pay for another's Refog Registration Key.

Well, thank you for your attention and consideration of my doubts.

Best Regards.

They 've updated MPK program. Ask developers to give You an update.

Good morning Eclora

I did a test and uninstalled Refog. Result : The problem ended. It was even Refog's MPK.dll file that was causing crashes in version 30 of the FF-Firefox. It's Interesting because the 29 and earlier versions of FF, this did not happen and Refog x FF never had conflicts.

My version of Refog is 7.6.1.1805. I upgraded to version 8.1.2.2060, BUT yet the crashes continue.

Two days ago, I wrote to the site responsible for Refog but so far they have not responded. Perhaps They are seeing what can be done, I think.

Regards.

They gave me a link to newest version. I can send it to Your e-mail.

my e-mail is [email protected]

But I've updated the Refog to the latest version, ie, 8.1.2.2060 ( This is the latest version on the site REFOG - www.refog.com ), BUT yet the crashes continues in FF 30.

Olá Pessoal,

Boas notícias. Era mesmo o Programa Refog, um Programa pago que monitora o Computador, é que estava causando conflito com o FF-Firefox 30. Escrevi para eles, e depois de um tempo eles responderam :

Obs.: Como sou cliente deles há mais de 5 anos, eles me deram 50% de desconto na nova chave do produto.

Serg Yesterday at 08:59

Thank you for your message.

I am sorry about the trouble you were facing.

This bug is fixed.

Please update to the latest version http://www.getrefog.com/get2.html

Regards, Serg

Muito obrigado aos responsáveis por este site do Mozilla que muito me ajudou a resolver este problema que já perdurava por vários dias.

Abraço a todos. Jeff123