Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Log in to FF with Two-step authentication enabled not working

  • Eyano ata moko te
  • 0 eza na bankokoso oyo
  • 18 views
more options

After enabling Two-step authentication in the Security section for my Mozilla account, I am unable to log in to Firefox for syncing. Log-in flow on account.mozilla.org works without a problem, but when I try to log in into Firefox, the flow gets broken. I can enter my username, password and code from the email, but instead of showing me a screen for entering the code from the 2FA app, it shows the screen in the attached screenshot, preventing me from a successful login into Firefox

After enabling Two-step authentication in the Security section for my Mozilla account, I am unable to log in to Firefox for syncing. Log-in flow on account.mozilla.org works without a problem, but when I try to log in into Firefox, the flow gets broken. I can enter my username, password and code from the email, but instead of showing me a screen for entering the code from the 2FA app, it shows the screen in the attached screenshot, preventing me from a successful login into Firefox
Bafoto sur écran jointes

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.