Rebooted email in thunderbird.

Mail server had my delete & reload mail account in thunderbird.

What are you talking about?

Was not getting all my emails from my server to my thunderbird, so I called my internet provider. The took me into my thunderbird settings, had me delete my email address, and put it back in. When I opened it back up, I got a bunch of new emails, from the same address, but all the emails I had saved in my thunderbird mailbox previously were gone. Where did they go, can I get them back, and how ?

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account

I need someone to call me & walk me through it. Had to reboot the whole computer because it locked everything up. Please and ty. xxx-xxx-xxxx

I have edited your post to remove the public phone number... that is against forum policy.

Wild guess with not much to go on. Original account was setup as POP. Added deleted account back as IMAP. IMAP receives new messages on the server but cannot see to old POP store on the local drive.

No. Was pop3 previously, and is again now. And it seams I've lost at least one of the folders I used to keep mail in.

AlanEast said

No. Was pop3 previously, and is again now. And it seams I've lost at least one of the folders I used to keep mail in.

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Please also add the result of these troubleshooting steps to your post

• Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
• Do you use anti-virus and firewall software? What is the version?

Application Basics

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop.centurylink.net:995, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, false

   account4:
     INCOMING: account4, , (pop3) pop.centurylink.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-b26a8b14-a78a-40de-add6-43f7f2140412 (4/12/2014)
   https://crash-stats.mozilla.com/report/index/bp-728d4bc1-5513-4335-95e7-27dc22140310 (3/10/2014)

 Extensions
   Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1f6b5c1b-8d5f-420a-82b9-3d16108ad20
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1517505917
     places.history.expiration.transient_current_max_pages: 77345
     plugin.importedState: true
     security.sandbox.content.tempDirSuffix: {1220885b-6b2a-4f45-9503-118b24b1bf14}

 Graphics

     GPU #1
     Description: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
     Vendor ID: 0x8086
     Device ID: 0x2a42
     RAM: Unknown
     Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
     Driver Version: 8.15.10.2702
     Driver Date: 3-11-2013

     Features
     Direct2D: Blocked for your graphics card because of unresolved driver issues.
     DirectWrite: true (10.0.16299.15)
     WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

Is any body going to help me with this issue ? I've done exactly as instructed.

AlanEast said

Is any body going to help me with this issue ? I've done exactly as instructed.

As you have removed and added and so on accounts in Thunderbird, I am assuming you mail is somewhere in one of the accounts you deleted. THe issue is if the account is IMAP or POP that had the folder. You will have to would that out.

From the troubleshooting information click the show button for the profile. Check the file in the imap mail and Mail directories and see if you can locate the mail folder you think is lost. Import each folder using the ImportExportTools extension. Note that the accounts folders will be server names with numbers added, so each attempt get a higher number. If you have done say adding a Gmail account 3 times you will have folders say imap.googlemail.com, imap.googlemail.com1, imap.googlemail.com2

Each folder is stored as a text file with the folders name and no file extension (a mbox file) in a directory named after the accounts mail server in the profile . For example, if you wanted to import the inbox folder for gmail you'd select the "Mail\pop.gmail.com\inbox." file. Ignore the inbox.msf and inbox.sbd files.

https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/