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no street names in google maps

  • 2 replies
  • 15 have this problem
  • 13 views
  • Last reply by mochilla

mochilla
mochilla
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Tried all recommendations from Mozilla help website, including plug-in update, safe mode and resetting Firefox. No success. Google maps opens with distorted street maps and no street names. Street picture works well. Google maps works well in other browsers. I am trying to avoid to have to uninstall Firefox. Please help.

Tried all recommendations from Mozilla help website, including plug-in update, safe mode and resetting Firefox. No success. Google maps opens with distorted street maps and no street names. Street picture works well. Google maps works well in other browsers. I am trying to avoid to have to uninstall Firefox. Please help.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
mochilla
mochilla Question owner
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Google Maps is now working fine after posting the problem and closing Firefox for about and hour. I believe the information sent by the online troubleshooter may have helped. Thank you.