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I went to Firefox reset and now I can't get into my email.

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  • Last reply by John99

bioprof966
bioprof966
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I downloaded a Firefox update and then my Mozilla Firefox would not work properly. So I hit Frefox reset button and now all I get when I click on the MF icon is the basic starter page. I can't get my email page.

I downloaded a Firefox update and then my Mozilla Firefox would not work properly. So I hit Frefox reset button and now all I get when I click on the MF icon is the basic starter page. I can't get my email page.

Chosen solution

First of all you will need to know the address of your webmail. Can you search for that in your bookmarks or History.

You could probably even find the logon page simply by typing your email address into a google search.

If the problem is that you know the address but you are unable to login try clearing the cookies for that site and reloading using keyboard shortcut Ctrl+F5

Presumably you have tried with IE and that allows access to the webmail.

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John99
John99
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Chosen Solution

First of all you will need to know the address of your webmail. Can you search for that in your bookmarks or History.

You could probably even find the logon page simply by typing your email address into a google search.

If the problem is that you know the address but you are unable to login try clearing the cookies for that site and reloading using keyboard shortcut Ctrl+F5

Presumably you have tried with IE and that allows access to the webmail.