Firfox is still loaded on my computer, but will not open. Would not open up after I did a Restore (have XP).
I did a restore (Wndows XP). After that Firefox would not start. You can see the "hour glass" for a second, but nothing happens. I tried the SAFE Mode Start and it would not work. I went into the Program file and tried opening with the .exe fie. Nothing, I don't won't to lose my Bookmarks by having to install a new version. I have not tried creating a new profile becauae i'm not sure if I can do it right or even if it would work.
Would appreciate any help. Thanks. Bearcat78
Chosen solution
Hello Bearcat78.
I advise what you suspect... a clean reinstall. This means you remove Firefox program files and then reinstall Firefox. But it's not too difficult.
Note: You might want to print these steps or view them in another browser.
Firstly, backup your profile by saving a copy of the profile file... See: Profiles - Where Firefox stores your bookmarks, passwords and other user data.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
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Chosen Solution
Hello Bearcat78.
I advise what you suspect... a clean reinstall. This means you remove Firefox program files and then reinstall Firefox. But it's not too difficult.
Note: You might want to print these steps or view them in another browser.
Firstly, backup your profile by saving a copy of the profile file... See: Profiles - Where Firefox stores your bookmarks, passwords and other user data.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Hi Sheldrake,
Thanks for the help - your answer worked great. I actually did everything right the first time. I'm glad they save the bookmarks in a separate file. Everything is working fine again. Learned a few lessons about backing up more often - do good for awhile then get lazy or in a hurry again.
Anyway, take care. Have a good rest of the week.
Bearcat78