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Firefox crashes on startup

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  • Last reply by FredMcD

andy99
andy99
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i cannot use my firefox anymore because it always crashes on startup can someone please help me

AdapterDeviceID: 0x1c82 AdapterDriverVendor: mesa/nouveau AdapterDriverVersion: 19.2.8.0 AdapterVendorID: 0x10de BuildID: 20200407103637 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1588084053 DOMIPCEnabled: 1 DesktopEnvironment: gnome Email: [email protected] FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1586493355 IsWayland: 1 IsWaylandDRM: 0 JSOutOfMemory: Reported MozCrashReason: MOZ_RELEASE_ASSERT(((bool)(__builtin_expect(!!(!NS_FAILED_impl(rv)), 1)))) Notes: Fedora release 31 (Thirty One)FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1588083874 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200407103637","version":"75.0","vendor":"Mozilla","displayVersion":"75.0","platformVersion":"75.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16021,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.6.6-200.fc31.x86_64","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"NV137","vendorID":"0x10de","deviceID":"0x1c82","subsysID":null,"RAM":4077,"driver":null,"driverVendor":"mesa/nouveau","driverVersion":"19.2.8.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"denied"},"webrender":{"status":"unavailable-in-safe-mode"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":true,"browser.search.region":"DE","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.suggest.searches":false,"devtools.debugger.remote-enabled":false,"dom.max_script_run_time":40,"extensions.blocklist.enabled":true,"extensions.blocklist.url":"https://blocklist.addons.mozilla.org/blocklist/3/%APP_ID%/%APP_VERSION%/%PRODUCT%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/%PING_COUNT%/%TOTAL_PING_COUNT%/%DAYS_SINCE_LAST_PING%/","extensions.update.url":"https://versioncheck.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%&currentAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","extensions.update.background.url":"https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%&currentAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true,"xpinstall.signatures.required":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4252:"Gecko_IOThread",4253:"Timer",4254:"Netlink Monitor",4255:"Socket Thread",4256:"TRR Background",4260:"JS Watchdog",4261:"JS Helper",4263:"JS Helper",4264:"JS Helper",4262:"JS Helper",4265:"JS Helper",4266:"JS Helper",4267:"JS Helper",4268:"JS Helper",4293:"Cache2 I/O",4294:"Cookie",4297:"GMPThread",4298:"Worker Launcher",4299:"SoftwareVsyncThread",4300:"Compositor",4301:"ImgDecoder #1",4302:"ImageIO",4303:"IPDL Background",4304:"DOM Worker",4306:"QuotaManager IO",4308:"StyleThread#0",4309:"StyleThread#1",4312:"StyleThread#4",4313:"StyleThread#5",4310:"StyleThread#2",4311:"StyleThread#3",4318:"ImageBridgeChild",4322:"DOM Worker",4374:"Breakpad Server",4376:"IPC Launch",4385:"FS Broker 4377",4386:"ProcessHangMon",4404:"mozStorage #1",4411:"DataStorage",4412:"cert_storage",4413:"BackgroundThreadPool #1",4414:"Cache I/O",5360:"StreamTrans #71",5362:"DNS Resolver #1",5364:"StreamTrans #72",5365:"StreamTrans #73",5366:"URL Classifier",5368:"ImgDecoder #2",5369:"ImgDecoder #3",5370:"ImgDecoder #4",5371:"HTML5 Parser",5373:"SSL Cert #1",5377:"FS Broker 5374",5403:"localStorage DB",5404:"mozStorage #2",5413:"IndexedDB #2",5418:"SSL Cert #2",5419:"SSL Cert #3", Throttleable: 1 UptimeTS: 178.43374984 Vendor: Mozilla Version: 75.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

i cannot use my firefox anymore because it always crashes on startup can someone please help me AdapterDeviceID: 0x1c82 AdapterDriverVendor: mesa/nouveau AdapterDriverVersion: 19.2.8.0 AdapterVendorID: 0x10de BuildID: 20200407103637 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1588084053 DOMIPCEnabled: 1 DesktopEnvironment: gnome Email: [email protected] FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1586493355 IsWayland: 1 IsWaylandDRM: 0 JSOutOfMemory: Reported MozCrashReason: MOZ_RELEASE_ASSERT(((bool)(__builtin_expect(!!(!NS_FAILED_impl(rv)), 1)))) Notes: Fedora release 31 (Thirty One)FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1588083874 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200407103637","version":"75.0","vendor":"Mozilla","displayVersion":"75.0","platformVersion":"75.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16021,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.6.6-200.fc31.x86_64","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"NV137","vendorID":"0x10de","deviceID":"0x1c82","subsysID":null,"RAM":4077,"driver":null,"driverVendor":"mesa/nouveau","driverVersion":"19.2.8.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"denied"},"webrender":{"status":"unavailable-in-safe-mode"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":true,"browser.search.region":"DE","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.suggest.searches":false,"devtools.debugger.remote-enabled":false,"dom.max_script_run_time":40,"extensions.blocklist.enabled":true,"extensions.blocklist.url":"https://blocklist.addons.mozilla.org/blocklist/3/%APP_ID%/%APP_VERSION%/%PRODUCT%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/%PING_COUNT%/%TOTAL_PING_COUNT%/%DAYS_SINCE_LAST_PING%/","extensions.update.url":"https://versioncheck.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%&currentAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","extensions.update.background.url":"https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%&currentAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true,"xpinstall.signatures.required":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4252:"Gecko_IOThread",4253:"Timer",4254:"Netlink Monitor",4255:"Socket Thread",4256:"TRR Background",4260:"JS Watchdog",4261:"JS Helper",4263:"JS Helper",4264:"JS Helper",4262:"JS Helper",4265:"JS Helper",4266:"JS Helper",4267:"JS Helper",4268:"JS Helper",4293:"Cache2 I/O",4294:"Cookie",4297:"GMPThread",4298:"Worker Launcher",4299:"SoftwareVsyncThread",4300:"Compositor",4301:"ImgDecoder #1",4302:"ImageIO",4303:"IPDL Background",4304:"DOM Worker",4306:"QuotaManager IO",4308:"StyleThread#0",4309:"StyleThread#1",4312:"StyleThread#4",4313:"StyleThread#5",4310:"StyleThread#2",4311:"StyleThread#3",4318:"ImageBridgeChild",4322:"DOM Worker",4374:"Breakpad Server",4376:"IPC Launch",4385:"FS Broker 4377",4386:"ProcessHangMon",4404:"mozStorage #1",4411:"DataStorage",4412:"cert_storage",4413:"BackgroundThreadPool #1",4414:"Cache I/O",5360:"StreamTrans #71",5362:"DNS Resolver #1",5364:"StreamTrans #72",5365:"StreamTrans #73",5366:"URL Classifier",5368:"ImgDecoder #2",5369:"ImgDecoder #3",5370:"ImgDecoder #4",5371:"HTML5 Parser",5373:"SSL Cert #1",5377:"FS Broker 5374",5403:"localStorage DB",5404:"mozStorage #2",5413:"IndexedDB #2",5418:"SSL Cert #2",5419:"SSL Cert #3", Throttleable: 1 UptimeTS: 178.43374984 Vendor: Mozilla Version: 75.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Modified by FredMcD