Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox v 53.0.3 prints only one blank page

florian.niessen
florian.niessen
more options

Firefox v 53.0.3 prints in a special Windows User Profile (2012R2 Terminalserver) only one blank page, Error "An error occurred while printing". If I login with a different Windows user everything is ok.

Firefox v 53.0.3 prints in a special Windows User Profile (2012R2 Terminalserver) only one blank page, Error "An error occurred while printing". If I login with a different Windows user everything is ok.

Chosen solution

Hi philipp, thanks or your replay. The folder C:\Users\<Username>\AppData\LocalLow\Mozilla\ was empty. I rename all Mozilla folders in AppData (Local, LocalLow, Roaming). This fixes my printing error :-)

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hi florian.niessen, can you please try to update to firefox 54 beta and test it again with the affected account - it should contain a fix for this issue: https://www.mozilla.org/firefox/beta/all/

another troubleshooting step would be to delete the folder C:\Users\<Username>\AppData\LocalLow\Mozilla\...

florian.niessen
florian.niessen Question owner
more options

Chosen Solution

Hi philipp, thanks or your replay. The folder C:\Users\<Username>\AppData\LocalLow\Mozilla\ was empty. I rename all Mozilla folders in AppData (Local, LocalLow, Roaming). This fixes my printing error :-)