Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot swith gmail settings from compact to cozy view in Mozilla, it works fine in Chrome and other browsers, I tried it in Mozilla safe mode and was fine

olsonja
olsonja
more options

Just the other day gmail settings in Mozilla suddenly went from "cozy" to "compact" view. Gmail is not letting me reset to cozy in Mozilla, saying it's only for larger screens. However, it does let me use cozy in Chrome.

You had one support forum (https://support.mozilla.org/en-US/questions/972502) and I tried restarting in Mozilla "safe" mode, which allowed me to switch to "cozy". But running in just safe mode is not a solution I can use, so I need to find out what is causing the problem in normal mode that doesn't exist in safe mode. Beyond running in safe mode, there is no other proposed solution here.

Just the other day gmail settings in Mozilla suddenly went from "cozy" to "compact" view. Gmail is not letting me reset to cozy in Mozilla, saying it's only for larger screens. However, it does let me use cozy in Chrome. You had one support forum (https://support.mozilla.org/en-US/questions/972502) and I tried restarting in Mozilla "safe" mode, which allowed me to switch to "cozy". But running in just safe mode is not a solution I can use, so I need to find out what is causing the problem in normal mode that doesn't exist in safe mode. Beyond running in safe mode, there is no other proposed solution here.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.