In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Heartly Thanks for your kind concern and,,,,,,Here you go: Copypasted

Application Basics

Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: true ID: [email protected]

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Name: Skype Click to Call Version: 6.9.0.12585 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131118212339 browser.startup.homepage_override.buildID: 20131118212339 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1385306801 places.history.expiration.transient_current_max_pages: 50258 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nppdf: 2 privacy.cpd.cookies: false privacy.cpd.formdata: false privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1385023762

Graphics

Adapter Description: Intel(R) HD Graphics 3000 Adapter Description (GPU #2): NVIDIA GeForce GT 620M Adapter Drivers: igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dum nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Device ID: 0x0116 Device ID (GPU #2): 0x1140 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-26-2012 Driver Date (GPU #2): 6-21-2013 Driver Version: 8.15.10.2712 Driver Version (GPU #2): 9.18.13.2049 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3

And not only with add-on....there is no pause option clickable for any video downloads frrom any site. Just noticed after i posted my question. And yes, download pausing as usual. Have to manually resume.

Application Basics

Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: 1-Click YouTube Video Downloader Version: 2.2.0 Enabled: true ID: [email protected]

Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: AOL Toolbar Version: 5.74.1.9660 Enabled: true ID: {7affbfae-c4e2-4915-8c0f-00fa3ec610a1}

Name: Black Skin Version: 1.7 Enabled: true ID: {2aa024bd-65c3-4256-8343-d32e1047acff}

Name: Click&Clean Version: 4.1 Enabled: true ID: [email protected]

Name: DivX Browser Bar Version: 10.23.0.822 Enabled: true ID: {77e8143b-6759-416e-b521-82cfed75150b}

Name: Download Videos From YouTube Version: 1.0.6 Enabled: true ID: {3ED8ADFD-E755-4aea-986B-A3828315DB53}

Name: Easy YouTube Video Downloader Version: 6.9 Enabled: true ID: {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}

Name: Facebook Toolbar Button Version: 2.2 Enabled: true ID: {72c9fdff-bccd-4fac-a08e-857103c6e721}

Name: Flash and Video Download Version: 1.45 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Flash Video Downloader Version: 4.0.8 Enabled: true ID: [email protected]

Name: HP Detect Version: 1.0.16.0 Enabled: true ID: {ab91efd4-6975-4081-8552-1b3922ed79e2}

Name: Keep Tube Downloader Version: 1.2 Enabled: true ID: webmaster@keep-tube.com

Name: McAfee ScriptScan for Firefox Version: 15.1.0 Enabled: true ID: {D19CA586-DD6C-4a0a-96F8-14644F340D60}

Name: McAfee SiteAdvisor Version: 3.6.4 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Price Check by AOL Version: 1.12.0.0 Enabled: true ID: {1DEC6447-C74F-4886-9002-202C27C703F1}

Name: Side Watch Version: 2.9 Enabled: true ID: {bac96ae2-1515-4b15-906f-f13a9f682c83}

Name: SmartVideo For YouTube Version: 0.978 Enabled: true ID: [email protected]

Name: Universal Downloader Version: 20.0.1 Enabled: true ID: {9051303c-7e41-4311-a783-d6fe5ef2832d}

Name: Video Resumer Version: 1.1.2 Enabled: true ID: videoresumer@jetpack

Name: Yontoo Version: 1.20.02 Enabled: true ID: [email protected]

Name: YouTube Caption Downloader Version: 2.3 Enabled: true ID: [email protected]

Name: Youtube Video Downloader Version: 1.2 Enabled: true ID: jid0-QOD8hILKQRIwhBFHoFiqa6py6ow@jetpack

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: false browser.sessionstore.max_tabs_undo: 40 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: http://www.aol.com/?mtmhp=txtlnkusaolp00000051 browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 browser.startup.homepage_override_url: http://home.speedbit.com/?aff=205 browser.tabs.warnOnClose: false dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 26.0 keyword.URL: http://www.tepela.com/search/?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&rls=1qSOPMv5&q= network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1387228352 places.history.expiration.transient_current_max_pages: 26527 places.history.expiration.transient_optimal_database_size: 42442096 places.last_vacuum: 1302492889 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 2 plugin.state.npconduitfirefoxplugin: 2 plugin.state.npmcffplg: 2 plugin.state.np-mswmp: 2 print.print_printer: Microsoft XPS Document Writer print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true security.csp.enable: false security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1384645027

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics

Adapter Description: Intel(R) Graphics Media Accelerator 3150 Adapter Drivers: igdumdx32 Adapter RAM: Unknown Device ID: 0xa011 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 4-19-2010 Driver Version: 8.14.10.2117 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator 3150 Direct3D9Ex vs_0_0 ps_2_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1

Application Basics

Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: DownloadHelper Version: 4.9.21 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1387291711 places.history.expiration.transient_current_max_pages: 50260 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1387206329

Graphics

Adapter Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16384) Driver Date: 3-24-2012 Driver Version: 8.15.10.2702 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1

Hey, i have the same issue and searching for solution on forums since two days, Reset button done but pause remain greyed out. Why there are no solutions. Somebody from Mozilla needs to anser this immediately.

I use FF 26 for Ubuntu.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I tried firefox in safe mode

The pause feature itself is missing or inactive even in safe mode

• I can pause text downloads like CBR, CBZ, ZIP, RAR, PDF.
• I cannot pause MP4, MP3, FLV, AVI, WEbm, SWF, 3Gpp, or html.

• I tried Firefox in safe mode, download area still grayed out for all media downloads.
• I have also tried going to about:downloads and I cannot pause media files there.
• I have tried pausing all of the media downloads with all of the different extensions that I have, but to no avail.
• I also tried the downloads window extension → https://addons.mozilla.org/en-US/firefox/addon/downloads-window/ and I cannot pause there either.

me too, that add on didnt help with pause though it did give me a nice new download window

I have the same exact problem. I cannot pause downloads. none of these helped so I had no other choice but to redownload an older firefox version and now I am able to pause downloads again.

This issue can be caused by an extension that isn't working properly.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

i think i got the pause feature working in downloads.

I completely removed the other themes that were installed even though they were disabled, upon starting the browser in safe mode i am able to use pause now

Have to check if the themes were causing the problem

This for all the people with that anoying problem

i followed the steps provided up and it did worked, so ive disabled and unistalled all addons and themes, ive restarted and started installing 1 by 1 thi is what ive installed:

add-blocker downloadhelper WOT trust Downthemall Monkeyscript

and they dont take my pause button out, and now it works fine, but when i installed:

Youtubecenter

problem appeared, i love that addon anyways, so ive tryed again in other order and the same happened to me but this time with monkey script, so dont point to any specific addon, is just a weird problem, anoying one, but it can be solved in 20 minutes

cheers.

Did you try not to enable or install the Video DownloadHelper extension as this extension has been mentioned in cases when this issue is happening?

Why is Pause option in my active download greyed out? Nothing happens when I click Pause button

I think the problem is with Firefox 26.0 and above. I had to go back to version 25.0.1 to be able to pause downloads again.

In my case, the problem was not caused by plugins or extensions, because I had the same extensions and plugins installed in 25.0.1 and 26.0( and 27.0) versions. Yet, I could only pause downloads in 25.0.1

If you really want to be able to pause downloads, I guess you'll have to go back to version 25.0.1, at least until the problem is fixed in the new Firefox version.

• BTW, the pause function is only greyed out when trying to pause a VIDEO download!

he pause button in the downloads is inactive when i right click on the downloading file

People should be aware, there is currently *no solution* to this. There are ways to *trade one problem for another*, but that's not a solution. You can downgrade to an earlier FF version, or remove addons - but that's not solving problems, it's just swapping them (because downgrading runs a risk of addons not working. If the addons still work , then yes, it's a solution.)

One solution or alternative is to use Download YouTube Videos as MP4 1.7.18 available here. When used with Download Them All, which is available here , I can now pause the downloads again.