Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

crash

  • 2 件の返信
  • 5 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

fafa1846
fafa1846
more options

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed.

I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem.

Is this crash happen because of the internet security software? If you'll have time, Could you help me?

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed. I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem. Is this crash happen because of the internet security software? If you'll have time, Could you help me?

すべての返信 (2)

iatenine
iatenine
more options

If the crash is not occurring in safe mode then it is most likely being caused by a theme, extension or hardware acceleration. If you can recall adding anything in particular recently that may have caused this you may wish to disable or uninstall that element to see if it resolves your issue. In extreme situations, perhaps a fresh install of Firefox would be the best solution. This page should help though:

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes+when+loading+certain+pages

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See: