Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

could not retrieve quota information

  • 4 件の返信
  • 6 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Mike_levin

Mike_levin
Mike_levin
more options

I'm using Firefox 4.0.1 (didn't upgrade to 5.0 because it's not compatible with my add-ons yet) on two machines - a Mac desktop at home and one at work. The sync (bookmarks) used to work, but isn't working now. There's no error, until for example I do "view quota" under Manage Bookmarks,and it says "could not retrieve quota information". It's not synchronizing the bookmarks anymore; what do I do??

I'm using Firefox 4.0.1 (didn't upgrade to 5.0 because it's not compatible with my add-ons yet) on two machines - a Mac desktop at home and one at work. The sync (bookmarks) used to work, but isn't working now. There's no error, until for example I do "view quota" under Manage Bookmarks,and it says "could not retrieve quota information". It's not synchronizing the bookmarks anymore; what do I do??

すべての返信 (4)

Ibai
Ibai
  • 管理者
more options

Hi,

It'll be fantastic if you could provide us the log of this error. I'm unable to reproduce it and that information would be really helpful for our developers.

You can learn how to get that log in this post.

Looking forward to help you.

Mike_levin
Mike_levin 質問者
more options

Hi, the instructions you pointed me to seem to be for Windows version of Firefox. Is it the same for Mac?

mike

Ibai
Ibai
  • 管理者
more options

Hi Mike,

The instructions are exactly the same for Windows and Mac. When it says go to "about:config" it means: Type "about:config" in your address bar. You then will see a configuration page on your browser (prior to that you will need tell the browser that you'll be careful).

Mike_levin
Mike_levin 質問者
more options

oops, it's not happening any more! Sorry :-(