Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox is still crashing too often. This problem has been ongoig for months, and Firefox is not responding to crash reports.

  • 19 件の返信
  • 198 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: mkkakkar

more options

Firefox crashes unexpectedly when loading some pages. It does not crash on specific pages. It will crash unexpectedly on any website.

I have settings set to send reports to Firefox, but I have never received a response or fix. 

I tried fixing the problem using the knowledge base. It did not fix the problem.

Firefox crashes unexpectedly when loading some pages. It does not crash on specific pages. It will crash unexpectedly on any website. I have settings set to send reports to Firefox, but I have never received a response or fix. I tried fixing the problem using the knowledge base. It did not fix the problem.

選ばれた解決策

This http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes may also be helpful to find out what is giving you troubles.

この回答をすべて読む 👍 0

すべての返信 (19)

more options

Sorry, the Mozilla Crash Reporter is not currently used for user support, but rather to collect crash data to improve Firefox.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

more options

この投稿は hroesemann により に変更されました

more options

Still waiting for help here.

more options

Well, there's nothing clear that stands out as being the cause of those 4 crashes, all of which have the same signature - JSObject::init(JSClass*, JSObject*, JSObject*, int) We're gonna have to guess about potential solutions, unless someone else here has a better solution.

You do have a large number of Java Console extensions that show as being enabled on the Extensions tab of the first crash report. Unless you are doing Java development and testing your work in Firefox, you don't need any of them enabled at all. My suggestion is to disable all of them, and also disable the Java Quick Start extension, too. See the Tools > Addons > Extensions window to see those extensions and click on each one to be able to acccess the Disable button.
This is the Extension ID for those 8 Java Console extensions.
{CAFEEFAC-0016-0000-00##-ABCDEFFEDCBA} - the version number of each extension is the ## in that string

この投稿は the-edmeister により に変更されました

more options

I disabled all of the Java console extensions last night. This morning Firefox crashed again. It appears to be from the same signature again.

https://crash-stats.mozilla.com/report/index/3174e270-178e-450f-b532-abac72110130

more options

How about disabling the Java Quick Start extension, did you get that one too?

In all 5 of those crash reports gears.dll appears in Thread 3 Frame 2, which makes me wonder why a Google dll is running at all??
Do you have any Google extensions installed? Do you also have the Google Chrome (or Chromium) web browser installed?

Try disabling both of the Google Plugins that appear in Tools > Addons > Plugins.
Google Updater pluginhttp://pack.google.com/
Google Update

more options

選ばれた解決策

This http://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes may also be helpful to find out what is giving you troubles.

more options

The "Email me when more information is available" was not at all intended for support like you thought but more for if by chance the devs required some more information.

This section should be removed or renamed better at least as some people have misunderstood it and thought it was for support.

Mozilla Crash Reporter

more options

the-edmeis,

I do not have Java Qiuck start. I do not see it on the extensions list. I disabled the google plug-ins also. Had another crash again. I still cannot figure this out. Wuergler, I tried the troubleshooting link you posted, but I don`t understand some things, so I did not try any thing I don`t understand.

https://crash-stats.mozilla.com/report/index/bp-2a78e45b-3670-4d6c-be33-765462110204

more options

I guess the Java Quick Start extension might not be installed on Vista, but its installed by default with Java on WinXP and W2K.

Sorry, I am all out of ideas about possible causes.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:


Do a malware check with some malware scan programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website


この投稿は cor-el により に変更されました

more options

I really need these tabs back!! I was in the middle of a huge school project and now I am LOST!

the crash reort signature

nppdf32.dll@0x7724

more options

I really need these tabs back!! I was in the middle of a huge school project and now I am LOST!

the crash reort signature

nppdf32.dll@0x7724

more options

I really need these tabs back!! I was in the middle of a huge school project and now I am LOST!

the crash reort signature

nppdf32.dll@0x7724

more options

I figured out what has been causing mine to crash. After re-starting the computer in safe mode and disabling an add-on from the extensions, one at a time, I found that an add-on I had for an NRA tool bar was causing the crash. So I disabled it permanently. My computer has not crashed for about 2 weeks now. Thank you, the ed-meister, wuergler, and James.

more options

My household has looked at loads of the fixes, thought "Do we really need all this command fiddling?"

The sod it option for wifey was to go Chrome (Sorry, but after years of completely trouble free use, doing this genius upgrade laid waste to favourites, and websites and accumulated everything.)

For me, I couldn't be bothered fixing what is increasingly obviously a complete dog. Have you employed someone from Microsoft? This feels so familiar.

Anyway, I took F4 Beta on XP Home, and it seems to work, even if the "not broke" toolbars have been fixed. I'll be happy when I can get the stupid new refresh button well away from the Home one...

Wifey's Windows 7 Home Prem didn't like F4. Got through a lot of monitors and heavy glass ashtrays (neither of us smoke, but we do like to preserve traditions, missile- and blunt force trauma-wise).

この投稿は davidb7028 により に変更されました

more options

This is not my issue, I am having trouble with google docs, but disabling gears is one of the recommendations. The only thing is I can't find it or the Plug Ins you mention here on my account (I have disabled anything that said Java on it). Please help.

more options

How do you report a plug in crash, I guess you think I am stupid. I am not going to look through miles and miles of posted messages to find this out!!

more options

Congratulations for all the Hard Work. Finally Firefox 4.0 is giving competition to IE by being a resource Hog, slow and Unpredictable browser. FF 4.0 has to take the cake, by being the dumbest of the series. I finally kicked my head and switched to Chrome

この投稿は mkkakkar により に変更されました