Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

How do I get Thunderbird to start downloading my new email? Stuck on 1-25-15

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 8 回表示
  • 最後の返信者: Toad-Hall

WadeA
WadeA
more options

I am trying to switch from ATT to Thunderbird email. My computer store set up Thunderbird for me. It has downloaded old email from 2013 and 2014 and January 2015. I have deleted all old email and emptied the trash. But it is stuck on email from 1-25-15. It has downloaded the same email 6 times and will not go any farther. What can I try to get it unstuck? Thanks.

I am trying to switch from ATT to Thunderbird email. My computer store set up Thunderbird for me. It has downloaded old email from 2013 and 2014 and January 2015. I have deleted all old email and emptied the trash. But it is stuck on email from 1-25-15. It has downloaded the same email 6 times and will not go any farther. What can I try to get it unstuck? Thanks.

すべての返信 (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If this is a POP mail account: As the email has downloaded several times, I'm assuming you have the option 'Keep messages on server' selected in the Account Settings.

Logon to the webmail account. It would seem an email is causing a log jam, it could be the one that keeps being downloaded or the next one on the server that has not been downloaded. To see if this is the issue : -

In webmail, Move the email that keeps downloading into another folder. Then in Thunderbird try to 'Get Messages'.