hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Thanks for the fast reply I am not used much to Firefox yet I find no Help in the menu ≡ - see screenshot

hi, it's behind the question mark sign.

Application Basics

Name: Firefox Version: 38.0.5 Build ID: 20150525141253 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Belgium eID Version: 1.0.18.1-signed Enabled: true ID: [email protected]

Name: LastPass Version: 3.2.16 Enabled: true ID: [email protected]

Graphics

Adapter Description: ATI Radeon HD 2400 PRO Adapter Drivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Device ID: 0x94c3 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (7.0.6002.23680) Driver Date: 5-12-2008 Driver Version: 8.493.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 03021028 Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage: https://platform.bolero.be/#/login|https://login.binck.be/Klanten/login?ReturnUrl=%2fklanten|https://www.kbc.be/site?tar browser.startup.homepage_override.buildID: 20150525141253 browser.startup.homepage_override.mstone: 38.0.5 dom.allow_scripts_to_close_windows: true dom.mozApps.used: true extensions.lastAppVersion: 38.0.5 media.gmp-eme-adobe.lastUpdate: 1441732937 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1433082901 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150525141253 media.gmp-manager.lastCheck: 1442052116 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442052116 places.history.expiration.transient_current_max_pages: 80464 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npcontentblocker: 2 plugin.state.npfoxitreaderplugin: 2 plugin.state.nplastpass: 2 plugin.state.nponlinebanking: 2 plugin.state.npspautofill: 2 plugin.state.npvkplugin: 2 privacy.clearOnShutdown.cookies: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1441875883

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features

thank you for following up. you appear to have a user.js file present in your profile, which could interfere and is sometimes a sign of malware on a system (unless you have created it yourself). please go through these steps:

1. reset firefox (this will keep your bookmarks and passwords)
2. afterwards go to the firefox menu ≡ > help (?) > about firefox in order to trigger a manual update check.
3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system.

Will do - all you suggest and then come back here. While I got your attention. I would like to get some more info. I have Windows Vista on My PC and have been en Internet Explorer user since 15 years. I should change to Firefox - for some websites I even have to but I am relectant to leave the Ie that I know so well.

The most important reason I stay with Ie is the cookie management. 1. I have moved my cookie file to my data partition because I often return to previous Acronis images of my C partition. In fact - also Temporary Internet files go to another partition. I like to keep my C partition under control. 2. I have cookies set to ask each time. This sometimes gets me into trouble but then I go to Internet Options- Privacy - Websites and search for the blocked website to unblock it.

Could I do these things in Firefox???? I can't find Cookies or history location I have set Privacy to: v Remember my browsing and download history

   Remember search  >NO

v Accept cookies

 Accept third party cookies Always
 Keep untill : ask me every time

v Clear history when firefox closes (((seems >< with remember browsing history)

And finaly : What is Firefox location bar?

I have just Reset Firefox. When I look at privacy settings now I miss all I mentioned in previous post?????

hi, you will get more fine grained option when you switch to firefox will: create a custom history in that window.

firefox stores all your customizations, history, bookmarks etc. in your profile folder. in case you want to store that in a separate place, you could use the profile manager to create a profile in a specified location.

in regards to cookies, personally i'd comment to set keeping cookies until you close firefox and then create exceptions for sites where you want to keep logged-into across browsing sessions, which will be far less hassle. you can easily change those permissions for a particular site, by clicking on the site indicator (lock, globe) at the left of the location bar (that's just another description for the address bar) > more info > permissions.

Thanks a lot for all the help.

I created a new profile on D partition. I ran troubleshooting again and added it to the end of this post. No user.js file now.

Still have to run the malware programs but I do this very regularly so I expect no problems

Thanks for all the help. Will soon be able to use Firefox as default browser!!!!!! Marking this as solved

Application Basics

Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: LastPass Version: 3.2.16 Enabled: true ID: [email protected]

Graphics

Adapter Description: ATI Radeon HD 2400 PRO Adapter Drivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x94c3 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (7.0.6002.23680) Driver Date: 5-12-2008 Driver Version: 8.493.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Subsys ID: 03021028 Supports Hardware H264 Decoding: false Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 media.gmp-eme-adobe.lastUpdate: 1442067045 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1442067045 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442067044 network.auth.allow-subresource-auth: 2 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 80464 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features