Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird crashes ~every 2 minutes ever since I clicked "cancel" while "Checking Add-on Compatibility." And it crashes if I try to open Tools>Add-ons.

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: hnnhtwd

hnnhtwd
hnnhtwd
more options

I'm almost certain that the problem is with the Add-ons, but I have absolutely no way to access them. Even if I open the program in safe mode, it crashes instantly when I try to open the add-ons menu. Here's the crash report:

"AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 BuildID: 20141127140543 CrashTime: 1421860780 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419803366 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 741 StartupTime: 1421860655 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.3.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed."

I'm almost certain that the problem is with the Add-ons, but I have absolutely no way to access them. Even if I open the program in safe mode, it crashes instantly when I try to open the add-ons menu. Here's the crash report: "AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 BuildID: 20141127140543 CrashTime: 1421860780 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419803366 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 741 StartupTime: 1421860655 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.3.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed."

すべての返信 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

what happens if you hold shift while starting?

hnnhtwd
hnnhtwd 質問者
more options

Shift doesn't change anything. Still crashes. Still doesn't let me access the Add-ons menu.