Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Trying to change Firefox password. Do not receive email message. (It is not in my spamcatcher)

  • 2 risposte
  • 1 ha questo problema
  • 10 visualizzazioni
  • Ultima risposta di leewmiles

more options

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.

Tutte le risposte (2)

more options

leewmiles said

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.
more options

A second attempt at password change was successful. There is no need to respond. Please forgive the false alarm!