Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After installing Firefox-4, all of my addons have disappeared. How to get them back?

  • 1 nzaghachinzaghachi
  • 6
  • 10 views
  • Nzaghachi ikpeazụ nke TonyE

more options

After installation of Firefox 4, I was asked to update my add-ons. After the program stalled when downloading the first one (Zotero), Firefox doesn't show any information on my addons anymore

After installation of Firefox 4, I was asked to update my add-ons. After the program stalled when downloading the first one (Zotero), Firefox doesn't show any information on my addons anymore

All Replies (1)

more options

This can be caused if one of the files that stores details of installed extensions is corrupt.

  1. Open your profile folder, for details of how to find it see https://support.mozilla.com/kb/Profiles
  2. Close Firefox
  3. Delete the following files if they exist, extensions.cache, extensions.rdf, extensions.ini and extensions.sqlite
  4. Re-start Firefox, it will then rebuild the list on installed extensions