Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

firefox won't load websites except in save mode

Davey4Toes
Davey4Toes
more options

Hi. Firefox used to work fine, but now won't load any websites unless i restart firefox in safe mode. If i start in regular mode, it won't work even if i disable or uninstall all add-ins. I tried uninstalling firefox and deleting the program files. In that case, it will work the first time i open it, but then will stop working the next time i open it. Thanks.

Hi. Firefox used to work fine, but now won't load any websites unless i restart firefox in safe mode. If i start in regular mode, it won't work even if i disable or uninstall all add-ins. I tried uninstalling firefox and deleting the program files. In that case, it will work the first time i open it, but then will stop working the next time i open it. Thanks.

All Replies (2)

Shadow110
Shadow110
more options

Hi, you have major problems with your Video Card Drivers : adapterDescription: NVIDIA GeForce 9800 GT driverDate: 2-3-2015 Please use the button to auto find as I can not find a link for you : https://www.geforce.com/drivers Think Firefox maybe identifying the model wrong, or not. But do reinstall or update and keep the full version installer.

Please try the above and get back to us.

Wesley Branton
Wesley Branton
more options

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

If the issue is still present after following the steps above, then there is likely an issue with your Firefox profile. Try backing up your Firefox profile and then delete it to start fresh. See if that fixes the issue.

WARNING: If you do not back up your Firefox profile, you will lose your data. This includes bookmarks.