Why do I see a white screen after updating Mozilla VPN to version 2.8.3?

Mozilla VPN Mozilla VPN Emelitere ikpeazụ: 50% of users voted this helpful
Ọnwebeghị onye nyere aka tụgharịa asụsụ edemede a. Ọ bụrụ na ị marala otu ịtụgharị asụsụ maka SUMO si arụ ọrụ, bido ịtụgharị asụsụ ugbu a. Ọ bụrụ na ị chọrọ ịmụta otu esi atụgharị edemede maka SUMO, biko bido ebe a.

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue.

Workaround

To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow:

  1. Uninstall Mozilla VPN 2.8.3 from your device.
  2. Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/.

Newer versions contain fixes for the issue and will work without problems.

If you need more help, please contact support.

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These fine people helped write this article:

Mozinet, Fabi
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