Your System Details looks very light/empty. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

Application Basics

Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DictionarySearch Version: 28.0.0 Enabled: true ID: {a0faa0a4-f1a7-4098-9a74-21efc3a92372}

Name: DoNotTrackMe: Online Privacy Protection Version: 3.2.1083 Enabled: true ID: [email protected]

Name: Firebug Version: 1.12.8 Enabled: true ID: [email protected]

Name: DivX Plus Web Player HTML5

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Skype Click to Call Version: 6.9.0.12585 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237 browser.startup.homepage: www.foxnews.com browser.startup.homepage_override.buildID: 20140421221237 browser.startup.homepage_override.mstone: 29.0 browser.tabs.onTop: false browser.tabs.warnOnClose: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 29.0 font.internaluseonly.changed: true keyword.URL: http://start.sweetpacks.com/?src=2&st=12&barid={06CB206B-958E-11E2-8E3D-0012178F84F2}&q= network.cookie.prefsMigrated: true places.database.lastMaintenance: 1398940864 places.history.expiration.transient_current_max_pages: 78832 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xdp+xml plugin.importedState: true print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: false print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: false print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace: print.printer_HP_Officejet_Pro_8600_(Network).print_command: print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 257 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter: print.printer_HP_Officejet_Pro_8600_(Network).print_footerleft: &PT print.printer_HP_Officejet_Pro_8600_(Network).print_footerright: &D print.printer_HP_Officejet_Pro_8600_(Network).print_headercenter: print.printer_HP_Officejet_Pro_8600_(Network).print_headerleft: &T print.printer_HP_Officejet_Pro_8600_(Network).print_headerright: &U print.printer_HP_Officejet_Pro_8600_(Network).print_in_color: true print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_orientation: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay: 50 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data: 1 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name: print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name: print.printer_HP_Officejet_Pro_8600_(Network).print_resolution: -2123890647 print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name: print.printer_HP_Officejet_Pro_8600_(Network).print_reversed: false print.printer_HP_Officejet_Pro_8600_(Network).print_scaling: 0.80 print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit: false print.printer_HP_Officejet_Pro_8600_(Network).print_to_file: false print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1398940560

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics

Adapter Description: NVIDIA GeForce 6150SE nForce 430 Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x03d0 DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-3-2013 Driver Version: 6.14.13.774 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics card because of unresolved driver issues. Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

I see something!

I see that user.js is active on Firefox

The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

• Help > Troubleshooting Information > Profile Directory > Show Folder

or

• Go to about:support and click Show Folder next to Profile Directory.

I renamed the user.js file (I don't ever know that that is) and so far so good.

Thanks for the help!