We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Unable to load Firefox 60.0.2 with Windows 10

  • 1 balas
  • 1 memiliki masalah ini
  • 23 kunjungan
  • Balasan terakhir oleh Shadow110

more options

This fault occurred after the recent Windows 10 update. Nothing happens when I click "Open" on the Desktop 'Firefox' icon. Also clicking on the icon at the bottom left-hand side of the screen does not work. Selecting Firefox from the Windows menu gives no response. I checked the 'Compatibility' tab: 'Windows 8' is not ticked.

This fault occurred after the recent Windows 10 update. Nothing happens when I click "Open" on the Desktop 'Firefox' icon. Also clicking on the icon at the bottom left-hand side of the screen does not work. Selecting Firefox from the Windows menu gives no response. I checked the 'Compatibility' tab: 'Windows 8' is not ticked.

Semua Balasan (1)

more options

Hi, Did the update leave a text folder on your desktop with a list of programs it took out ? Sometimes it does.

Ok well lets get a copy of your Profile folder for safe keeping if it is still there

Now lets do a clean install : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files.

Note: your Firefox Profile is saved.

Reinstall with Current Release Firefox 60.0.2 with a Full Version Installer

Always to be done :

Please let us know if this solved your issue or if need further assistance.