Diffulty paying my bills
I could not pay my bills at handelsbanken.se today... so they adviced me to try another browser and I had to use Edge for the first time ever... and that worked. Why coud I not pay my bills with firefox as usual?
Wondering Pirjo
All Replies (3)
Please explain the problem in detail. What does/doesn't happen? What are the exact error messages?
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
I could not add one payment to my list of payments. The OCR was not accepted for one payment I gor a red star beside that, although I put on the right OCR. Then when I tried to pay the rest of my bills I did not get anywhere... usually I should be asked to add a code to accept the payment, but now Nothing happened when I tried to pay. I have not touched any settings and this is the first time this happens.
An OCR number is a specially formulated reference number that is usually found at the bottom of a payment advice slip...and I have not changed anything from when I have payed my bills the last time that´s why this is a total mystery to me.