חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

AT&T and other websites don't load when using Firefox but work just fine with IE

  • 3 תגובות
  • 8 have this problem
  • 4 views
  • תגובה אחרונה מאת FredMcD

more options

After updating Firefox to 47.0.1, I am again unable to load the AT&T website (www.att.com) so that I can logon to the account for my cell phone. No error message is displayed - Only a blank area where the page is supposed to be displayed. The website loads and works fine with IE. I have checked all of the things listed in your articles about websites not loading, and none of the suggestions have helped. The problem started around the time I updated to 44.0, and appeared to gone away after moving to 47.0. Only to come back with 47.0.1.

After updating Firefox to 47.0.1, I am again unable to load the AT&T website (www.att.com) so that I can logon to the account for my cell phone. No error message is displayed - Only a blank area where the page is supposed to be displayed. The website loads and works fine with IE. I have checked all of the things listed in your articles about websites not loading, and none of the suggestions have helped. The problem started around the time I updated to 44.0, and appeared to gone away after moving to 47.0. Only to come back with 47.0.1.

פתרון נבחר

I checked out all of the suggestions made by FredMcD and found that none of them resolved my problem. Then I noticed additional icons on the left side of the area that has the website's address. One of those icons is a circle with an "i" which I assumed stood for info. When I clicked on it, I saw saw an entry called "Tracking Protection" which said "Firefox is blocking parts of the page that may track your browsing." Below this message is a bar labelled "Disable protection for this session." When I click on the bar, the webpage appears. I found that I had turned on a Privacy Option called "Use Tracking Protection in Private Windows" which I have now unchecked. This change fixes my problem across Firefox shutdowns and start ups.

Read this answer in context 👍 6

כל התגובות (3)

more options
more options

פתרון נבחר

I checked out all of the suggestions made by FredMcD and found that none of them resolved my problem. Then I noticed additional icons on the left side of the area that has the website's address. One of those icons is a circle with an "i" which I assumed stood for info. When I clicked on it, I saw saw an entry called "Tracking Protection" which said "Firefox is blocking parts of the page that may track your browsing." Below this message is a bar labelled "Disable protection for this session." When I click on the bar, the webpage appears. I found that I had turned on a Privacy Option called "Use Tracking Protection in Private Windows" which I have now unchecked. This change fixes my problem across Firefox shutdowns and start ups.

more options

That was very good work. Well done.