Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I have tried to download firefox 3 times and each time it says the download is complete after 7MB, and when I try to install I get "file is corrupt", what is going on?

  • 1 amsa
  • 2 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

SueP2545
SueP2545
more options

I just reinstalled Windows 7 and my Norton 360. There is nothing else installed on the computer. I was using IE 8. When I ask to download the file, it says it is 13+ MB, but when it finishes I get only 7+MB of the file.

I just reinstalled Windows 7 and my Norton 360. There is nothing else installed on the computer. I was using IE 8. When I ask to download the file, it says it is 13+ MB, but when it finishes I get only 7+MB of the file.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"