Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to bookmark, and all bookmarks are lost.

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga JYOuyang

AnonymousUser
AnonymousUser
more options

I recently started having problems with my bookmarks today. All bookmarks I had are gone, and when I go to restore, I get an error message stating, "Unable to process the bookmark file." I've read everything I can on how to find the files, and those files are not in the places listed. I had version 3.6.3, and tried updating to 3.6.4 to see if that would solve the problem, and it didn't. I've restarted firefox, and I've restarted my computer, and nothing's working. I'm also unable to bookmark any other sites. I have also tried running FireFox in safe mode, and I still have the same problem.

Any help with this issue would be appreciated.

Operating system

Vista

I recently started having problems with my bookmarks today. All bookmarks I had are gone, and when I go to restore, I get an error message stating, "Unable to process the bookmark file." I've read everything I can on how to find the files, and those files are not in the places listed. I had version 3.6.3, and tried updating to 3.6.4 to see if that would solve the problem, and it didn't. I've restarted firefox, and I've restarted my computer, and nothing's working. I'm also unable to bookmark any other sites. I have also tried running FireFox in safe mode, and I still have the same problem. Any help with this issue would be appreciated. == Operating system == Vista

All Replies (3)

JYOuyang
JYOuyang
more options

You might have a locked or damage Places.sqlite (i.e. the file that stores history and bookmarks).

Try taking a look at http://kb.mozillazine.org/Locked_or_damaged_places.sqlite.

AnonymousUser
AnonymousUser Mai mallakar tambaya
more options

That solved the problem. Thanks so much!

JYOuyang
JYOuyang
more options

You're very welcome.