Hello Kenn.

Be sure to read this:

http://support.mozilla.com/en-US/kb/Websites+look+wrong

Hello,

I have tried numerous trouble shooting steps. I cannot find what is causing or blocking from the links in my emails to open to the website.

Here is an example of what it reads when I click on a link in an email. https://mail.go....er=ohh14rw8mbn4

Everything else works when I am using my Firefox but when I am inside my email and try to click on web addresses or links inside the emails. It will not open when I am using Firefox.

You didn't really say what your email service provider was... Screenshots would be helpful too.

I use Gmail. There are no screen shots to send to you. I was going to do this but when I click on a link inside an email to be redirected to a website. The page is blank and the tab reads https://mail.go....er=ohh14rw8mbn4

Unfortunately this is all I can pass along to you. I have been searching around some more and I just do not know what could be causing this. I have done a full scan of my computer in case I had a virus or some malware. I am fine there, no issues to be alarmed about.

Should I uninstall and then reinstall Firefox? This should solve the issue.

Well, Kenn, that link is obviously truncated. You notice that "..." in the middle? That is not a valid link. Maybe that's what's confusing you?

Hello,

This is a valid link.

https://support.mozilla.com/en-US/forum/1/676755#threadId677243

I get the same code once I click on the valid link in my emails. All the links in my emails are valid links. When I use IE I am not having this problem. When I go back and use Firefox. I cannot open the valid link. It brings up another page but the page is blank.

Hope this helps.

See Make Firefox your default browser and http://kb.mozillazine.org/Default_browser

Hello,

I have checked all the above trouble shooting suggestions. I still am having the same problem.

I use Firefox as my default browser and have it checked off as per your last email. I am only having this problem in my emails. I cannot open url links in my emails anymore by double clicking on the mouse. I have to right click the mouse and choose open in a new window. It will then open that url link and take me to the website link.

If I try this by double clicking the url link, it takes me to a blank page with this "https://mail.go....er=ohh14rw8mbn4" at the top of the page in the tab.

I have the same problem as Kenn.

Any link in my gmail opens a new tab (as is the default) but tries to load a URL like this:

https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4

and opens only a blank, white screen.

Though I am a novice, I too have tried most settings and updated all of my plugins assuming that that may be what triggered the change.

Any help is appreciated. Though I can right click and open the link in a new page or tab, I don't feel like relearning how I operate.

Thanks in advance for any help or insight!

Steven

Me too. FF3.5.9 so i upgraded to 3.6.6. same thing. I'm also on Vista (Home Premium). Was the old Google 7.6 update fixing this? because it's not compatible with this version (tho it was on 3.5.9 and the problem followed me back to it when I downgraded before.)

If I turn on the tools/options/advanced/"warn me when websites try to redirect or reload the page", then it works provided I click on that damned "allow" button EVERYTIME! Not good for credit safelist viewing if I don't want to take forever. (Already getting sore fingers/hands from TE surfing.)

Just upgraded to latest version of Firefox and now only get error messages when I click on a link from an email (Windows Mail, Vista) Firefox is default browser, nothing else has changed. Now I have to copy and paste a link. Firefox is the problem here. All other preferences haven't changed.

My problem is the same as the ones above except that right clicking on the link doesn't do anything for me. When I click on the link the border of the page dims and brightens but no access to the linked page when Firefox is my default browser so I have to use IE as my default browser which my whole psychic/genetic makeup abhors. It seems that no one knows what is wrong or how to fix the problem. I tried the chat room but was never able to get through and not it is removed. Is there ANY way to get an answer/solution to this problem?

Please start a new thread for your problem or question and provide troubleshooting information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

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