Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Images will not appear in Zooniverse.org projects with FF 55.0.2

  • 4 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Lyneille

Lyneille
Lyneille
more options

Zooniverse.org hosts a variety of 'citizen scientist' projects that range from transcription to listening to bat noises. Many of their most popular projects rely on images. I'm not an expert, but it appears that the latest update of FF has screwed something up with the 'box' that contains the images in the different projects. Some Zooniverse users suggest it may be because FF is causing the black background color to go to the foreground (I don't know, which is why I'm asking). A small fix is available for those projects that utilize the 'pan' and 'zoom' buttons for the images - using one of the tools will show the image in the box. The image IS there - I left-clicked 'view image' in a seemingly blank box and was rewarded with the image in a new tab . . . but that does nothing to fix the problem. Apparently, this problem started with the new incarnation of FF - and it doesn't happen in Chrome, which means that FF is losing users to that browser. Does anyone know if FF intends to fix this? Thanks for any help.

Zooniverse.org hosts a variety of 'citizen scientist' projects that range from transcription to listening to bat noises. Many of their most popular projects rely on images. I'm not an expert, but it appears that the latest update of FF has screwed something up with the 'box' that contains the images in the different projects. Some Zooniverse users suggest it may be because FF is causing the black background color to go to the foreground (I don't know, which is why I'm asking). A small fix is available for those projects that utilize the 'pan' and 'zoom' buttons for the images - using one of the tools will show the image in the box. The image IS there - I left-clicked 'view image' in a seemingly blank box and was rewarded with the image in a new tab . . . but that does nothing to fix the problem. Apparently, this problem started with the new incarnation of FF - and it doesn't happen in Chrome, which means that FF is losing users to that browser. Does anyone know if FF intends to fix this? Thanks for any help.

All Replies (4)

jagan605
jagan605
more options

I was not able to reproduce the problem, can you please try with an empty profile so that addons or other modification don't come in the way.

To do that, please follow the instructions in https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles.

Lyneille
Lyneille Mai mallakar tambaya
more options

jagan605 said

I was not able to reproduce the problem, can you please try with an empty profile so that addons or other modification don't come in the way. To do that, please follow the instructions in https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles.

Jagan605, Thank you for responding. I did as you asked and created a new - utterly 'empty' of addons and other modifications - profile. Went to Zooniverse.org and selected a project at random . . . same problem. I am adding a screenshot of the zooniverse page - note the black box (it should have an image in it). I'm also adding a link to the Zooniverse discussion (one of them) about this issue - the folks there are at least using the appropriate technical language, which may help you more than my non-techie descriptions. https://www.zooniverse.org/talk/17/419463

jagan605
jagan605
more options

Thanks! I was able to reproduce by going to a similar page shown in your screenshot. Are you able to use the workaround specified by them, that is zooming in/out using 'ctrl +' and 'ctrl -'?

I will see if they have already filed a bug, if not I will file one so the developers can take a look at it to fix it.

EDIT: I have filed a bug for this in https://bugzilla.mozilla.org/show_bug.cgi?id=1393635

An gyara daga jagan605

Lyneille
Lyneille Mai mallakar tambaya
more options

jagan605 said

Thanks! I was able to reproduce by going to a similar page shown in your screenshot. Are you able to use the workaround specified by them, that is zooming in/out using 'ctrl +' and 'ctrl -'? I will see if they have already filed a bug, if not I will file one so the developers can take a look at it to fix it. EDIT: I have filed a bug for this in https://bugzilla.mozilla.org/show_bug.cgi?id=1393635

Hi, Oh, yay! I'm glad you could recreate the problem and even happier that your filed a bug for the problem. Hopefully, it will be permanently fixed soon. Thank you! The ctrl+ and - do work, but I'm all for getting this fixed for good. Thank you again - your help is very much appreciated!