Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

After updating mac to 10.10.5 google maps crashes every time it is opened.

  • 7 amsoshi
  • 2 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Phoxuponyou

more options

I just updated Firefox, Google maps still crashes every time. Help!

I just updated Firefox, Google maps still crashes every time. Help!

All Replies (7)

more options

So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode.

This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues.

more options

Also,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM C795FECD-25EC-47A9-A8BC-1CE5C7186B01 8/31/15 10:57 AM 8/28/15 9:38 AM D7DFB4B0-EA3E-42EB-A96D-F6D4B4624C8B 8/28/15 9:07 AM 18F0998F-20B0-400E-A3AF-CA8192BF396B 8/28/15 8:09 AM 3BF079BD-6BD4-4023-82C0-0DCC8174D354 8/27/15 7:09 PM

more options

Phoxuponyou said

So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode. This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues.
more options

restarting firefox in safe mode crashes entire computer

more options

BSchweikert said

9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

Okay, if Safe Mode still crashes, the problem might be outside Firefox.

Quick internet searches found posts like https://support.mozilla.org/en-US/questions/1059732 that point to software updates solving the problem (note that it's not just gfx drivers, but multimonitor software too; gfx in general). These are all on Windows, but checking drivers and updating other software could be the next practical step for solving the issue.

You can always try a Firefox Refresh to clear up bad settings and bloat, https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings. Consecutive updates to Firefox and your profile ageing cause said bloat and can result in bad settings being applied (although Safe Mode should cover this base, the Refresh gives you a new beginning in the normal operating environment).

PS. Submitting the reports as suggested above will help Mozilla deal with this issue in the future.

An gyara daga Phoxuponyou