Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 6 amsoshi
  • 2 sa na da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga cor-el

more options

Use Norton 360 toolbar in firefox, sometimes crash is initiated by clicking on the Norton toolbar, other times for seemly no reason: only one page open nothing loading. Note that both a reset and reinstall of both Firefox and Norton has already been tried several times.

UUID: a69dd84c-4070-4bd6-86dd-37e062140915

Use Norton 360 toolbar in firefox, sometimes crash is initiated by clicking on the Norton toolbar, other times for seemly no reason: only one page open nothing loading. Note that both a reset and reinstall of both Firefox and Norton has already been tried several times. UUID: a69dd84c-4070-4bd6-86dd-37e062140915

All Replies (6)

more options

That is a problem with your Norton software.

Make sure that you have the latest updates of all Norton components and run Norton Live Update until you no longer get updates.

You can also try to ask advice at the Norton forum.

more options

Norton is already completely up-to-date as is firefox, I am not entirely sure if Norton is the problem.

more options

Trust me, Norton is

1. A HOG (for a 'background program', it can use a LOT of memory and CPU) 2. Known for breaking other programs 3. Expensive (there are plenty of cheaper security solutions)

Just try removing the toolbar.

An gyara daga user1068417

more options

Norton is only using 6,000 k of memory it never gets higher. It sounds like it has been a while since you used them, they are quite good memory wise now. You can actually get it pretty cheap on amazon.

more options

You're not sure if Norton is the problem?

Take a look at the Crash Report. https://crash-stats.mozilla.com/report/index/a69dd84c-4070-4bd6-86dd-37e062140915 Scroll down to the Crashing Thread section, #4 & 5, along with #14 - 28. SymHTML.dll http://www.processlibrary.com/en/directory/files/symhtml/401155/ symhtml.dll is a SymHTML.dll belonging to SymHTML from Symantec Corporation Synmantec makes Norton branded software.

more options

If you look at you above posted crash report then you will notice the presence of various Norton DLLs from Norton Confidential in the crashing thread.

  • bp-a69dd84c-4070-4bd6-86dd-37e062140915
SymHTML.dll
coUICtlr.dll
coIDSafe.dll
coFFPl32.dll