Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Security words" are not visible in a site that requires you to view them and then type them.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

doug.englund
doug.englund
more options

I am trying to change some profile information on one of my accounts. This is a site that requires you to view some scrawled words in a box and then type them in a box. Unfortunately, nothing is visible in the box. There is an audio box associated with this feature which allows you to type in words that you hear. The feature does work on another computer when I visit the same site. Both computers are running the same version of Firefox.

I am trying to change some profile information on one of my accounts. This is a site that requires you to view some scrawled words in a box and then type them in a box. Unfortunately, nothing is visible in the box. There is an audio box associated with this feature which allows you to type in words that you hear. The feature does work on another computer when I visit the same site. Both computers are running the same version of Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Images_or_animations_do_not_load

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Also check your security software and make sure that it doesn't block (small) images.