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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

SabineC
SabineC
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I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't start Firefox; it crashes on start-up every time. I'm on a Mac, OS 10.12.6 (Sierra). I'm not especially techy but I have tried safe-start and a clean start with no success. Did submit crash reports, the last one about 10 minutes ago (Crash ID: bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109). If someone could help, that would be great. I am really fed up with Safari :(. Thanks in advance.

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't start Firefox; it crashes on start-up every time. I'm on a Mac, OS 10.12.6 (Sierra). I'm not especially techy but I have tried safe-start and a clean start with no success. Did submit crash reports, the last one about 10 minutes ago (Crash ID: bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109). If someone could help, that would be great. I am really fed up with Safari :(. Thanks in advance.

Chosen solution

Brilliant. Removing the FB plugin did it. Thanks so much, FredMcD.

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All Replies (5)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.12 OS Version 10.12.6 16G29

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 63.0.1 October 31, 2018 ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109 Signature: CFDictionaryGetValue

This is for Sumo's Related Bugs 1502977 NEW --- Startup crashes with fbplugin on macos

548197 RESOLVED INVALID Crashes [@ CFDictionaryGetValue ] on all branches, often at startup, due to fbplugin (new Facebook photo uploader). also [@ InterlockedIncrement], [@ npfbplugin_1_0_4.dll@0xe142], [@ CoreFoundation@0x157a4]

529459 RESOLVED FIXED crash at [@ CFDictionaryGetValue] in Safari profile migration code

FredMcD
FredMcD
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Check this link; https://support.mozilla.org/en-US/questions/1240160#answer-1172036

SabineC
SabineC Question owner
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Yes to the first question: latest version of Firefox 63.0.1. I don't know about Facebook because I haven't been able to check on Firefox. It hasn't been on / updated for a while.

SabineC
SabineC Question owner
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Chosen Solution

Brilliant. Removing the FB plugin did it. Thanks so much, FredMcD.

FredMcD
FredMcD
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Glad to help. Safe Surfing.